The troubleshooting process starts with gathering details and eliminating variables that do not cause the problem.
Then, we develop a hypothesis and attempt to fix it based on the gathered information.
Turn on trace log
There are two options to starting debugging/tracing the issues.
- Specify the
SNAKE_LOG_TRACE=trueenvironment variable while starting Snake Runner.
- Add the following lines into your configuration file.
Restart the runner after applying one of those options.
- Docker / Linux:
docker logs snake-runner | tee snake-runner.log
Get-WinEvent -ProviderName snake-runner > snake-runner.log
Windows and OpenSSH ssh-agent
The ssh-agent, distributed by openssh and installed on Windows using
PowerShell cmdlet, is not supported.
Please install Git-BASH from the official site and add it to your
Unable to clone SSH repositories
Consider using HTTP(s) for fetching Git repositories if your company doesn’t allow to use SSH.
Contact us and we will be glad to assist you with any technical problems.